Chat | Rakuten Travel

Live Chat Support

Please inquire here for rental car reservations made via https://travel.rakuten.com/cars/
Our agents will confirm the details of your inquiry before starting the chat session.
To help us serve you as quickly and efficiently as possible, please fill out the following form.

* First name (alphabet)
* Last name (alphabet)
* Email address	If you've already booked, enter the one used at the time of booking
* Phone number	If you've already booked, enter the one used at the time of booking
Market	Which of our regions are you using?
Reservation number	If you've already booked
* Details of your inquiry	Max. 3,000 characters
Please enter your first name. Only alphabetic characters can be entered. Please enter your last name. Only alphabetic characters can be entered. Please enter your email address. Please enter your phone number. Please enter the details of your inquiry. Please enter a valid email address.

Chat hours of availability

9 a.m.–6 p.m. (SGT), seven days a week

Precautions

1. We reserve the right to end the chat session for any of the following reasons:

(1) the chat text is corrupted or otherwise illegible
(2) there is no reply from you within five minutes of our last message
(3) it has taken more than 30 minutes to address your inquiry
(4) we've determined you're using the chat for defamatory remarks, harassment, or other unintended reasons
(5) we've determined your inquiry to be fully answered
(6) we've received the same inquiry from you before
(7) we've determined it would be better to answer your inquiry over the phone or by email
(8) your behavior and/or actions hinder our operations
(9) your behavior and/or actions fall under those prohibited by our company

2. This chat service is provided by Rakuten Group, Inc.

3. If the information you entered above does not match what was registered at the time of booking, we will not be able to assist you with your reservation. Please make sure the information you entered above is accurate.

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